Hotel Update

Hotel Update

Thank you for reviewing our Covid-19 policy details below.  The Tower Hotel & Leisure Centre is committed to following all Covid-19 guidelines and safety measures for the health and safety of all our guests and our staff.  We will be updating these guidelines information on an ongoing basis.
COVID-19 POLICY

OUR PROMISE TO YOU
The Tower Hotel has introduced a new standard of hotel cleanliness and disinfectant where our guests can enjoy an even cleaner and safer stay. Our hotel team are receiving ongoing briefings and enhanced information protocols.  We take great pride in maintaining the highest standards of cleanliness and hygiene. All government guidelines will be strictly adhered to by the hotel and we have also added our own extra measures to ensure you can enjoy the wonderful, warm welcome of the Tower Hotel once more.

Travelling to Ireland during the COVID-19 Pandemic Please note, Ireland will be following the EU’s coordinated approach to travel restrictions in the context of COVID-19. This ‘traffic lights’ approach provides for regions across the EU and the UK to be categorised as green, orange, red or grey, on the basis of the risk levels associated with COVID-19. A combined indicator map is updated weekly by the European Centre for Disease Prevention and Control (ECDC), based on agreed criteria, including the 14-day cumulative incidence rate, testing rate and testing positivity rates. You can view this traffic light system here.  Further information on travelling to Ireland during the COVID-19 pandemic, including the categories of passengers not requested to restrict their movements on arrival, is available HERE.

 PRIOR TO YOUR ARRIVAL

•    Confirmation email and communication guidance on a simple online check in process to reduce contact time at reception.
•    Mealtimes must be booked pre arrival for the safety and comfort of all our guests.
•    Please note, Ireland will be following the EU’s coordinated approach to travel restrictions in the context of COVID-19. This ‘traffic lights’ approach provides for regions across the EU and the UK to be categorised as green, orange, red or grey, on the basis of the risk levels associated with COVID-19. A combined indicator map is updated weekly by the European Centre for Disease Prevention and Control (ECDC), based on agreed criteria, including the 14-day cumulative incidence rate, testing rate and testing positivity rates. You can view this traffic light system here.

ON ARRIVAL
•    A warm welcome awaits you.
•    Hand sanitiser station is provided at reception and we will also have safety screens in place at our reception desk.
•    We would ask that just one person from your party checks in with us to collect room keys and receive our information leaflet on guest measures.
•    Re confirm mealtimes.
•    We would ask our guests to be patient and observe the social distancing signage.
•    We will request your permission to disinfect your luggage should you require assistance

PUBLIC / COMMUNAL AREAS
•    We have increased the frequency of cleaning our public areas including lobbies, elevators, door handles, public bathrooms etc. 
•    We have increased the deployment of hand sanitisers on entry and exit points throughout the hotel.
•    Guest accessible disinfectant wipes and hand sanitisers are available at entrances and high traffic areas.
•    Any areas where guests queue will be clearly marked for the recommended physical distancing.  This includes drop-off areas, check-in, reception, elevator lobbies, public and dining areas.
•    Physical distancing is active within the entire building.
•    Advanced check in and check out with digital billing is available, touchless payment and emailed invoices will be encouraged.
•    Enhanced staff safety and well-being with personal protective equipment and enhanced training and protocols.
•    Common touch points in public areas will be hourly sanitised.

LEISURE CENTRE
•   The Leisure Centre will be open from 7am - 8pm on Monday through Friday and on 10am - 7pm on Saturday & Sunday.
•    The number of guests in the pool will be controlled and pre booked swim times will be required.
•    We will encourage all guests to change in their bedrooms where possible, however if you wish to use the pool changing facilities you may do so.  A strict sanitisation programme will be in place for these areas.
•    The Steam Room, Sauna and Jacuzzi will remain closed until further notice.
•    Government and WHO guidelines are used for the cleaning and sanitising protocols of all pool areas,  high-touch points will be repeatedly sanitised.
•    The pool area will be pressure washed and sanitised each evening and regular chemical//chlorine checks will be done and recorded.
•    Enhanced cleaning of our leisure centre to include hourly sanitisation of the entire area which will involve closure for approx. 15 mins each hour.  
•    Pre-booking of swim and gym times is no longer required. 

DINING & BAR AREAS
•   Indoor dining is available to both hotel residents and non-resident guests.  Regrettably, there is no outside dining or drinks space available at The Tower Hotel.
 Please visit our Dining pages for all dining options available in The Tower Hotel. 
• All adult guests over 18yrs for indoor dining must produce their Covid-19 vaccination digital or paper cert, or proof of recovery from Covid-19, along with ID.  No cert and ID, no entry in the interests of everyone's safety.
• A contact tracing sheet must be completed by 1 member of each party attending for dining.  
• A maximum of 10 adults can be seated at 1 table together.  Up to 5 children under 12yrs can join a table with 10 adult guests.
• Pier 37 Bar will open from 12pm and operate under usual hours on Thursday, Friday & Saturday night. Hobson’s Restaurant will open daily for breakfast and dinner and Sunday lunch. • • Afternoon Tea is available from €20 per person with advanced bookings required (min. 24hrs). Dining reservations are recommended 051-862300 / events@thw.ie
•    Please note face coverings must be worn by customers when arriving to and leaving your table and when moving around all public areas of the hotel.
•    Hotel bars closing time is now 11.30pm last orders for a 12am finish.  No residents bar is permitted after this time.  All patrons must vacate our bars at 12am midnight in line with  updated Government guidelines.  Live music has returned on Friday & Saturday nights only in Pier 37 Bar & Grill.
•    We will continue to adjust food and beverage service in accordance with current food safety recommendations and social distancing.
•    Enhanced cleaning and other changes to buffets, in-room dining and meeting rooms are currently in place.
•    Seating capacities have been reduced to allow for physical distancing between tables.
•    All meal times for customers will be confirmed prior to arrival for your comfort and safety. A booking link for dining reservations will be sent to you in advance of your arrival. 
•    Breakfast will be served by buffet with an attendant in place to serve you; all safety measures are in place to ensure social distancing.  Please adhere to directions and guidance from the breakfast team.
•    All other meals will be provided “a la carte style”, some cold items may be available for hand collection and we ask that you maintain social distancing practice.
•    All condiments have been removed from dining tables and can be served to you by your waiting team.
•    Single use “disposable” menus will be offered to comply with hygiene standards.
•    In-room dining will be conducted with minimal contact or you can opt to have your order left outside your door.  All food is covered throughout transit.
MEETINGS, EVENTS & WEDDINGS
•    A meeting, training or workshop can take place if deemed essential by the organisation 
•    Indoor events can take place within a venue's capacity for Conferences, Exhibitions and Trade Fairs, with all safety measures and social distancing measures in place.
•    Private social gatherings can take place with a maximum of 10 adult guests on each table.  ALL guests attending must produce their Covid-19 vaccine or recovery cert on arrival. No cert, no entry. Live music is permitted at indoor events.  
•    Please note weddings numbers are no longer subject to limits.  All other safety measures will remain place however.  A maximum of 10 adults can be seated together at 1 table at a wedding. 
•   Live music is permitted at weddings. Restrictions around dancing have been lifted also, however guests are urged to exercise self care.
•   Bar closing hours for weddings are now 11.30pm last orders for a 12am finish.  All patrons must now vacate at this time.  No residents is permitted under the updated Government guidelines issued on 18th November.

GUEST BEDROOMS
•    Extra disinfection of all high touch point areas in guest rooms including light switches and door handles.
•    Reduced paper amenities (such as notepads and guest directories) in rooms.
•    Cleaning procedures will be constantly reviewed and updated by management daily.
•    Our linen providers, Celtic Linen, have used their extensive experience in processing healthcare linen to develop procedures for safe processing of hospitality linen for the protection of employees and customers. Celtic Linen’s expertise in serving the healthcare markets always strictly follow all stringent guidelines for safely processing contaminated linens. Celtic Linen is an EN14065 RABC accredited company which operates to the highest possible industry standards. As such, the business processes are guaranteed, and Celtic Linen guarantees the strictest quality requirements in terms of hygiene, monitoring, and continuity. 

BEHIND THE SCENES
•    Signage and hand sanitise dispensers located throughout our back of house areas.
•    All team members will be full training on all new procedures relating to Covid-19.
•    Mandatory temperature checks for all staff at the start of each shift.
•    Team members shifts will be staggered to ensure social distancing.
•    High touch points in offices are disinfected regularly.
•    HACCP systems updated.

ON DEPARTURE
•    Facility for Express Check out.
•    Contactless payment available.
•    For now we have replaced our handshake with a nod and a smile.

The Tower Hotel has a full list of protocols to follow should a colleague or guest become ill.  These guidelines do not constitute legal advice and are purely for guidance only.

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